{"id":12306,"date":"2016-02-28T08:28:22","date_gmt":"2016-02-28T07:28:22","guid":{"rendered":"https:\/\/sarugami.pl\/terms-and-conditions\/"},"modified":"2026-05-29T09:38:26","modified_gmt":"2026-05-29T07:38:26","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/sarugami.pl\/en\/terms-and-conditions","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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\u00a71 General Information<\/h1>\n

1. In the regulations we use the terms:<\/p>\n

    \n
  • “we” means AllTech Interactive Sp. z o.o., operating the online store at www.sarugami.pl. Our full company details are: AllTech Interactive Sp. z o.o., ul. Kleci\u0144ska 123, 54-413 Wroc\u0142aw, with the registered KRS number 0000835899, REGON number 385855909 and NIP number 8943152816.<\/li>\n<\/ul>\n

    If necessary, you can contact us by e-mail: kontakt@sarugami.pl or by phone: +48 691 500 178<\/span>.<\/p>\n

      \n
    •  “you” means any natural person, legal person, or organizational unit without legal personality who makes purchases in our online store. “our store” is an online store available at www.sarugami.pl.<\/li>\n
    • “Account” is an individual User account that can be created through the Registration process and is used to place orders and use other services offered by the Seller.<\/li>\n
    • “User” includes any person who uses the Store’s website, including Customers. Products are goods that are presented at www.sarugami.pl along with descriptions on the appropriate subpages, in the form of an invitation to submit offers.<\/li>\n
    • “Goods\u201d are movable items covered by the Sales Agreement concluded via the Store.<\/li>\n<\/ul>\n

      2. The regulations specify the conditions for the sale of our products. The Regulations constitute an integral part of the contract regarding the purchase of products in our store.<\/p>\n

      3. We sell products (goods) that we present in our store:<\/p>\n

        \n
      • sale of new and used games for XBOX, NINTENDO, PlayStation and PC,<\/li>\n
      • sale of board games and puzzles,<\/li>\n
      • sales of consoles and accessories for gamers and pop culture fans.<\/li>\n<\/ul>\n

        \u00a72 Product sales<\/h1>\n

        1. We undertake to provide you with goods free of defects and to guarantee compliance of our services with the concluded contract. All products offered in our store are new, free from physical and legal defects, and legally introduced to the Polish market. However, our offer may also include used or display products, which you will find in the “Used” section. We precisely describe this type of products as items from an outlet.<\/p>\n

        2. Product descriptions along with their prices and attributes presented in our online store and other online sales channels are only an invitation to conclude a contract, in accordance with Art. 71 of the Civil Code. You make an offer to purchase a Product by placing an order through our store.<\/p>\n

        3. We try to ensure that all data provided on our website is comprehensive and reflects reality. The languages \u200b\u200bsupported in the products sold and other such information are indicated in accordance with the manufacturer’s website or information on the packaging. If you have any doubts, please contact us before placing an order.<\/p>\n

        4. In our store you can:<\/p>\n

          \n
        • Making purchases<\/li>\n
        • Taking advantage of individual discounts<\/li>\n
        • Participating in promotions and competitions<\/li>\n
        • Rate products and share your opinion about them<\/li>\n<\/ul>\n

          5. Our store’s website works properly if you use the latest versions of browsers such as Chrome, Firefox, Microsoft Edge, Safari, or Opera and you have cookies and website data enabled.<\/p>\n

          6. We do not conduct wholesale sales on the website www.sarugami.pl.<\/p>\n

          7. Orders can be placed via our website www.sarugami.pl.<\/p>\n

          8. The place of conclusion of the contract is the place of business of AllTech Interactive Sp. z o. o., while the place of performance of the contract is designated by you as the delivery address of the goods.<\/p>\n

          9. There are two shopping options in our store:<\/p>\n

            \n
          • through your user account,<\/li>\n
          • no need to create an account – just accept the regulations with each order.<\/li>\n<\/ul>\n

            10. To shop in our store, follow these steps:<\/p>\n

              \n
            • Read the product information<\/li>\n
            • Add available products to your cart<\/li>\n
            • Select your preferred delivery method<\/li>\n
            • Select a payment method<\/li>\n
            • Enter your address details<\/li>\n
            • Verify order summary<\/li>\n
            • Verify order summary<\/li>\n
            • Place an order by clicking the “Buy and pay” button<\/li>\n<\/ul>\n

              11. Confirmation of the conclusion of the contract will be sent to the e-mail address you provided.<\/p>\n

              \u00a73 Delivery<\/h2>\n

              1. Our products are shipped only within Poland via DPD and Inpost courier companies.<\/p>\n

              2. We offer various delivery options including:<\/p>\n

                \n
              • DPD Courier \u2013 cost: 14 PLN<\/li>\n
              • InPost Standard Courier \u2013 16 PLN<\/li>\n
              • To InPost parcel lockers (size A: 14.64 PLN, size B: 16.47 PLN, size C: 19.30 PLN)<\/li>\n
              • To InPost parcel lockers on weekends \u2013 additional fee of 9 PLN<\/li>\n
              • to DPD Pickup – cost PLN 11.10<\/li>\n
              • ORLEN Paczka (size S: 9 PLN, size M: 10 PLN, size L: 11 PLN)<\/li>\n
              • Cash on delivery to InPost parcel lockers \u2013 20 PLN<\/li>\n
              • InPost Cash on Delivery Courier \u2013 22 PLN<\/li>\n
              • DPD Cash on Delivery Courier \u2013 20 PLN<\/li>\n<\/ul>\n<\/article>\n

                3. The delivery cost can be checked at www.sarugami.pl.<\/p>\n

                4. Ordered products will be shipped within 5 business days. If delivery times are longer, we will provide an estimated delivery time in the product description or notify you via email after purchase.<\/p>\n

                5. After receiving the parcel, you will confirm its receipt by signing or using the parcel locker system or other collection points. From this point on, if you purchased as an individual, you own the product and are responsible for any damage or loss.<\/p>\n

                6. If you notice that the shipment or its contents are damaged or incomplete (even if the packaging has not been damaged), report a complaint to the carrier. This will facilitate the complaint process: When delivering by courier:<\/p>\n

                o Przy dostawie kurierem:<\/p>\n

                  \n
                • Directly to the carrier – we recommend that a protocol of the condition of the shipment be prepared for defects invisible from the outside at the carrier’s in the presence of the courier. The protocol prepared may be insufficient to start the complaint process and in such a case the notification should be additionally sent electronically on the carrier’s website. <\/li>\n
                • Contact us – we recommend contacting us by phone or e-mail, preferably within 24 hours of receiving the parcel. You must take photos\/recordings and provide us with evidence of the defect. If there is a defect visible before unpacking the shipment, proof should show this. If there is a defect visible before unpacking the shipment, proof should show this.<\/li>\n<\/ul>\n

                  When delivering by parcel locker\/\/other intermediaries with a network of collection points:<\/p>\n

                    \n
                  • Show the damage in front of the parcel locker’s surveillance camera.<\/li>\n
                  • Place the damaged, unopened parcel back into the same parcel locker box where it was originally placed, and then close the box according to the instructions displayed on the parcel locker screen.<\/li>\n
                  • Submit a complaint directly to the owner of a given parcel locker in accordance with the instructions displayed on the screen of the parcel locker\/other devices fulfilling these functions or contact us via e-mail.<\/li>\n<\/ul>\n

                    7. If we are unable to fulfill your order, we may instead offer you other products of the same quality, purpose, and price (substitution). You can choose whether to accept these products or you can withdraw from the contract.<\/p>\n

                    8. The customer bears the delivery (shipping) costs, which he is informed about before concluding the contract. The amount of fees depends on the type of transport, product and payment method.<\/p>\n

                    \u00a74 Payments<\/h2>\n

                    1. All amounts given in our store are gross prices in Polish zloty (including VAT). The prices shown do not include shipping costs.<\/p>\n

                    2. You can pay for your purchases using the imoje payment method or by traditional bank transfer, entering the order number in the transfer title and using the following details:<\/p>\n

                    Bank: Alior Bank S.A.<\/p>\n

                    SWIFT: ALBPPLPW<\/p>\n

                    PLN account: PL45 2490 0005 0000 4500 4036 4372<\/p>\n

                    3. We issue and send invoices and receipts in electronic form. We guarantee the authenticity of their origin and the integrity of their content.<\/p>\n

                    4. We will deliver each electronic invoice to the e-mail address you provide during registration or that you indicate. If you decide to change your e-mail address, please let us know by providing us with such data by e-mail. In the absence of such notification, all messages sent to your current e-mail address will be treated as properly delivered.<\/p>\n

                    5. We are not responsible for incorrect invoice data if you provide such data when registering or placing an order.<\/p>\n

                    6. Each time you place an order, you can opt out of an electronic invoice or e-receipt in favor of a paper version. Please include information about opting out of an electronic invoice in favor of a paper version in the purchase notes. If you do this, we will issue and send you a paper invoice.<\/p>\n

                    7. If you withdraw from the contract or when we positively consider your complaint in which you chose a refund, we will make such refund using the method in which the payment was made, unless the parties have agreed otherwise.<\/p>\n

                    \u00a75 Right to withdraw from the contract<\/h2>\n

                    1. If you are shopping, you can withdraw from a distance contract and return your purchases.<\/p>\n

                    2. You have the option of submitting an application for the return of the product, i.e. withdrawing from the contract, within 14 days of receiving the product (by you or a person designated by you, other than the carrier). You are not required to provide a reason for this action.<\/p>\n

                    3. You can send a declaration that you are withdrawing from the contract via the e-mail address kontakt@sarugami.pl.<\/p>\n

                    4. To qualify for a full refund, the returned product must be in unaltered, undamaged, and complete condition. If the product is returned used, the refund amount will be reduced accordingly to account for any wear or damage. <\/p>\n

                    5. You cannot return the product and withdraw from the contract if:<\/p>\n

                      \n
                    • with your consent, we have fully performed the service and informed you before the performance commences that once we have completed it, you will lose the right to withdraw from the contract,<\/li>\n
                    • you buy multimedia which we will deliver to you in a close package, and you will open it (Art. 38 of the Consumer Rights Act),<\/li>\n
                    • we have delivered the product to you in a closed package for hygiene and health reasons, and you will open it.<\/li>\n<\/ul>\n

                      6. If you use the product you are returning, you are responsible for any reduction in its value. You may use the product only to check its features and functions with the exceptions mentioned in the point above.<\/p>\n

                      7. Please send the product you are returning back to us as soon as possible \u2013 within 14 days of reporting the return to us. When you buy a product in a set with another product, you can only return the entire set. When you withdraw from the sales contract, you also withdraw from any additional contracts to this contract.<\/p>\n

                      8. If you withdraw from the contract without giving a reason (within 14 days), you will bear the costs of sending the product back to us directly.<\/p>\n

                      9. If you purchased an outlet\/used product, you have the right to withdraw from the contract; however, the value of the returned item must not be diminished as a result of use exceeding what is necessary to inspect the product. All products are thoroughly described and documented on the website, including any existing defects. If the value of the product has decreased, the refund amount may be reduced accordingly. <\/p>\n

                      10. In the event of withdrawal from the contract and return of goods, we will accept the return of the product even if it shows traces of use beyond the scope necessary to establish the nature, characteristics and functioning of the item, however, the amount of the refund may be reduced accordingly by the loss of value of the product resulting from its use, damage or incompleteness.<\/p>\n

                      11. For multimedia products on physical media (e.g., games, films, discs), special attention is paid to the condition of the security features and packaging. If the product was sold as an outlet and had previously damaged foil or packaging, but after reporting the return, the security features indicate further, significant damage, which may indicate the product has been used, we reserve the right to refuse the return or reduce the refund accordingly. <\/p>\n

                      12. The consumer\u2019s right to withdraw from the contract is excluded in the case of agreements where the subject of the sale consists of audio or visual recordings or computer software supplied in sealed packaging, if the packaging has been opened after delivery.<\/p>\n

                      13. If opening the packaging or launching the product was necessary solely to verify the proper functioning of the media, and the product proved to be defective or non-functional, the basis for the claim should be a complaint regarding non-conformity of the goods with the contract, rather than a return under the right of withdrawal.<\/p>\n

                      \u00a76 Complaints<\/h2>\n

                      1. Products may have a warranty from the publisher, distributor, or Seller.<\/p>\n

                      2. You can submit a product complaint due to non-compliance with the contract in any form. We recommend that you report it by e-mail kontakt@sarugami.pl.<\/p>\n

                      3. You can send the complained product at our expense to the following address: Kleci\u0144ska 123, 54-413 Wroc\u0142aw.<\/p>\n

                      4. The defect-free product is sent back to the customer at our expense.<\/p>\n

                      5. You can collect the complained product at the place and in the form in which you delivered it to us, unless the parties have agreed otherwise.<\/p>\n

                      6. If you request – on the basis of a complaint regarding the non-conformity of the goods with the contract – the exchange of the item purchased from us or removal of the defect, or you have made a declaration of a price reduction, specifying the amount by which the price is to be reduced, and we have not responded to this request within 14 days, it is considered that we have considered this request justified. If we refuse to accept the complaint, you have the right to file an appeal against our position, which will refer to the method of removing the defect and the arguments supporting it. We will respond to the appeal within 14 days of receiving it.<\/p>\n

                      7. In the case of contracts for used Products concluded with consumers, the seller’s liability is limited to one year, by the provisions of Art. 568 \u00a71 of the Civil Code. 568 \u00a71 of the Civil Code.<\/p>\n

                      8. The Seller is not responsible for delays in fulfilling pre-orders resulting from reasons beyond the Seller’s control, in particular delays on the part of manufacturers, distributors, suppliers, or carriers delivering goods to the Seller’s warehouse, as well as changes in release dates set by publishers or producers. Complaints regarding delays resulting from the above reasons will not be considered. <\/p>\n

                      \u00a77 User’s account<\/h2>\n

                      1. User registration in the online store is free of charge.<\/p>\n

                      2. Registration is not required to browse our store or place orders, however, registration provides access to features not available to users without an account.<\/p>\n

                      3. You can create an account using the “Create an account” function – available from the store’s home page or when placing an order. During registration, accept our regulations. We will send you confirmation of account registration to your e-mail address.<\/p>\n

                      4. Each user can only have one account. This criterion is verified by compiling e-mail addresses and other customer data, which must be provided.<\/p>\n

                      5. Sharing account access data with third parties is prohibited. The user who has an account is responsible for any damage resulting from the use of the account by persons to whom he provided the password. A user with an account is obliged to immediately change the account login details in the event of their unauthorized disclosure to third parties. Additionally, he should also inform us in order to verify actions taken via the account and prevent their consequences.<\/p>\n

                      6. In the event of losing control of the account or forgetting the password, the User with an account can use the dedicated password recovery function “I forgot my password”. After the User enters his e-mail address, an e-mail will be sent to this address with a link enabling him to log in to the Account and change the Password.<\/p>\n

                      7. Having an account allows the User in particular to:<\/p>\n

                        \n
                      • placing orders,<\/li>\n
                      • access to order status and history,<\/li>\n
                      • linking your account with contact and delivery details that do not have to be entered every time.<\/li>\n<\/ul>\n

                        8. Logging in to the account involves entering the e-mail address and password set by the User during registration. Each account is assigned a unique login and password – set during account registration. Changing your password later is possible after logging in.<\/p>\n

                        9. Deleting your account is possible at any time by submitting an appropriate declaration to us via e-mail.<\/p>\n

                        \u00a78 Pre-sale<\/h2>\n

                        1. AllTech Interactive Sp. z o. o. participates in pre-sale programs, also called “Pre-orders”, based on agreements concluded with individual publishers or distributors.<\/p>\n

                        2. Information about whether a given Product is covered by the pre-order program is always available on the website of that specific product.<\/p>\n

                        3. AllTech Interactive Sp. z o. o. has no influence on the final release date of a given product. It can be changed many times. The distributor or publisher of a given product is solely responsible in this respect.<\/p>\n

                        4. AllTech Interactive Sp. z o. o. has no influence on the final appearance of the game packaging. The product packshot presented on the website may change. The distributor or manufacturer of the product bears sole responsibility in this respect.<\/p>\n

                        5. AllTech Interactive Sp. z o. o. does not affect the final minimum age of the game and warnings (PEGI system). They can change many times. The distributor or publisher of a given product is solely responsible in this respect.<\/p>\n

                        6. AllTech Interactive Sp. z o. o. has no influence on the cancellation of the pre-sale or its part due to the fault of the distributor or publisher. The distributor or publisher of a specific product is solely responsible for this use.<\/p>\n

                        7. Pre-order Products may not be delivered until their release date. Pre-order product descriptions always include the most up-to-date information on the planned shipping date. Due to circumstances beyond AllTech Interactive Sp. z o. o.’s control, the final release date and\/or the planned shipping date may change. You will be notified if your transaction for a pre-order product has changed its release date. This notification will also include a description of the possible actions you can take.<\/p>\n

                        8. Pre-sale products are shipped on the first possible date – i.e. after receiving the products and after their official premiere date. If one order includes two or more pre-order products with different release dates, the order will be completed after completion, i.e. – after the official release date of the last of the ordered products.<\/p>\n

                        \u00a79 Feedback policy<\/h2>\n

                        1. In our store you can leave opinions about the products you buy.<\/p>\n

                        2. The review you post in our store must be about the product. You can describe its advantages, disadvantages, functionality, and experiences related to using the product – yours or your loved ones.<\/p>\n

                        3. If you log in to your account on our store to purchase a product, and then leave a review about that product, we will mark it with the “Verified Owner” label.<\/p>\n

                        4. Before posting an opinion\/comment, make sure that its content complies with the law, and good practices and does not violate the rights and personal rights of other people.<\/p>\n

                        5. Your opinions and comments can’t:<\/p>\n

                          \n
                        • grossly violate the rules of correct Polish,<\/li>\n
                        • contain profanity,<\/li>\n
                        • about encouraging violence or hatred,<\/li>\n
                        • promote racism,<\/li>\n
                        • insult other people,<\/li>\n
                        • express views that are contrary to generally accepted social norms,<\/li>\n
                        • share information that may indicate a crime, constitute unfair competition, violate copyright or industrial rights,<\/li>\n
                        • promote the products and services of our competitors,<\/li>\n
                        • inserting links to other websites,<\/li>\n
                        • disclose detailed personal data, including your own and other people with whom you have had contact.<\/li>\n<\/ul>\n

                          6. Please do not publish your opinion if:<\/p>\n

                            \n
                          • you want to report a technical problem with the product, for example you need help configuring it. In this case, please contact us by e-mail at: kontakt@sarugami.pl or by phone,<\/li>\n
                          • you want to share your opinion about the service or operation of our store, or you have suggestions for improvements. In such a case, please contact us by e-mail at: kontakt@sarugami.pl,<\/li>\n
                          • If you have any questions about the product, its availability or price, please call us at 691 500 178<\/span> or write to: kontakt@sarugami.pl.<\/li>\n
                          • if you don’t own the product, don’t rate it. You should add an opinion when you own the product or have contact with it.<\/li>\n<\/ul>\n

                            7. The moderator will review your feedback within 48 hours of submitting it. We will not edit your review. If a moderator notices that your opinion violates these regulations, we will not publish it or delete it. In some cases, we may ask you to provide proof of purchase of the product or other proof that you or your loved ones own the product. Such action will take place when your opinion raises our doubts.<\/p>\n

                            We will send you a message to:<\/p>\n

                              \n
                            • for the e-mail address provided when adding the opinion,<\/li>\n
                            • for the e-mail address assigned to your account in our store – if you have one.<\/li>\n<\/ul>\n

                              8. If you do not agree with our decision, you have the opportunity to reply to our message within 7 days of receiving it. This deadline cannot be exceeded – after its expiry, complaints will not be accepted and your opinion may be deleted or not published. We will respond to your complaint within 7 days of receiving it. After review, we may decide to reinstate your review on the site or remove it – our decision will be final. If your review is deleted, you can always add a new review for this product.<\/p>\n

                              9. We may contact you regarding your feedback. We will then use the data you provide us (telephone number or e-mail address).<\/p>\n

                              10. By posting an opinion, you grant us an unlimited license to use, disseminate, publish, copy, modify, and distribute your opinion within and outside the European Union. Thanks to this we will be able to:<\/p>\n

                                \n
                              • disseminate your opinion (or part of it) in such a way that,<\/li>\n
                              • record and multiply your opinion (or part of it), i.e. produce subsequent copies of your opinion (or parts of it) using any technique,<\/li>\n
                              • sublicense third parties to use your opinion or part of it,<\/li>\n
                              • use your opinion (or part of it) to promote and advertise our store.<\/li>\n<\/ul>\n

                                11. If a product is available in several versions (e.g. different in color), we display reviews for all products from this group on the product page.<\/p>\n

                                12. If you want to edit or delete your opinion that we have already added, send us a message at: kontakt@sarugami.pl. We will remove your review from our system, and you can add a new one if you wish. Please write to us from the address assigned to your account or review and indicate the product you want to change your review for.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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